SHIPPING POLICY

House of Jeine

Processing Time

Orders are typically processed within 1–3 business days (excluding holidays). During peak periods, processing may take longer.

 Shipping Rates

• Free Shipping: Orders above £30 (where applicable).

• Order shipping fees (if any) are shown at checkout before payment.

 Delivery Estimates

Delivery times vary by location and courier:

• UK: Estimated 2–7 business days

• International: Estimated 5–15 business days
  (Delivery estimates are not guaranteed and may be affected by courier delays or customs.)

 Tracking

Where tracking is available, you’ll receive a dispatch confirmation with tracking details.

 Customs & Duties (International)

International orders may be subject to customs fees, import duties, or taxes. These charges are the customer’s responsibility.

 Address Accuracy

Please double-check your delivery address. If an order is returned due to an incorrect address, re-shipping costs may apply.

 Lost or Damaged Packages

If your order arrives damaged or appears lost:

• Contact us within 48 hours of delivery (or within a reasonable period if not delivered).

• Provide photos (for damages) and your order number.

Support: support@houseofjeine.co.uk